VAT stands for Value Added Tax. All orders that are shipped and billed within EU must include VAT. All orders shipped outside EU do not include VAT in price but you might pay VAT or other taxes in your country to customs office.
Do you provide progress pictures from production process?
We post progress pictures on our Official Facebook Group from time to time when there is significant visual progress in builds. Please remember that we build more than one guitar at a time and it is normal that for some periods there’s not much visual progress so these updates are not regular.
Can I get some discount?
We offer discounts to returning customers and when you order more than one guitar at once.
Can I change specs after I place the order?
In general no. Please make sure that you send us final spec before paying deposit. Once deposit is paid, guitar is put on production plan and no changes are possible. We sometimes make an exception but under 2 conditions: every spec change must be sent in e-mail to firstname.lastname@example.org with subject SPEC CHANGE.
I would like to cancel my order after deposit was paid, will you return my deposit?
We reserve the right to keep part or whole deposit to cover our costs. Exact amount depends on level of completion of the build and how “typical” spec of ordered guitar is. Minimum is 25% of total value of the guitar.
How do I order a BlacKat?
For custom order you need to fill in and submit order form available here. If you would like to buy one of the guitars from our stock, please check In Stock section on the website.
What is the payment schedule for custom orders?
Deposit (40% of total cost) is required to put guitar on production queue. Order is not put in production until we receive prepayment. Final payment is required when guitar is completed and you receive pictures of finished product ready for shipping.
How long does it take to build a guitar?
Typical manufacturing time is 7 to 12 months depending amount of guitars in production queue, spec of guitar, time of the year and many other factors.