Terms and conditions

General information

The owner of Blackat Guitars website and company is
Blackat Guitars Tomasz Slawinski
Konwisarska 21
04-402 Warszawa
Poland

EU VAT: 952 196 01 50

Ordering

Orders should be sent to orders@blackat-guitars.com. We always review ordered specsheet and get back with estimated production time, confirmed total cost and payment details. All orders are binding from moment 40% deposit is paid. Estimated delivery always starts from moment we receive deposit. No changes in specs are allowed after deposit is paid.

Payment

All prices are in Euro. Default payment method is wire transfer to Euro bank account in Poland. For convenience of our customers we also provide option to pay in Polish Zloty, British Pound Sterling and US Dollars upon previous arrangement. Paypal payments are possible but should be made in Polish zloty and with 3% fee. We use Google currency converter to calculate prices in other currencies than Euro.

It is also possible to pay with credit card via Przelewy 24 in Euro, US Dollars, British Pound Sterling and Polish Zloty. We accept Mastercard and VISA. There is no fee so this is the cheapest payment method for all customers outside the EU. For each payment we generate payment link in Przelewy 24 system and send it to customer by e-mail after positive verification of the order. Przelewy 24 is separate service and does not relay information about customers credit card to Blackat Guitars.

Please read terms and conditions of Przelewy 24 service here.

Updates

We try to provide updates from production process when there are some major steps completed. Please notice that we usually have over 30 guitars in production simultaneously which means that 1. we can't focus on your guitar every day and there are sometimes weeks when there is no progress, 2. editing pictures of updates is time consuming and if there is too much work in given period we might not send out updates - focusing completely on manufacturing.

Delivery

All orders are shipped by UPS - Standard, Express Saver or Expedited, depending on location. We do not mark shipments as gift and always declare full value and insure for full value.

Production Time

General production time varies from 6 to 10 months depending on many factors like production queue, complexity of order or some unpredictable problems we might have at given time. If we fail to deliver guitar within 12 months it is possible to cancel and receive full refund. After 10 months we automatically grant 10% discount to order to compensate longer waiting time. This does not apply to special non-standard orders where customer is informed that production will take longer.

Cancellation

It is possible to cancel order but we reserve the right to keep part or even whole deposit (minimum 25% of deposit) to cover incurred costs. This does not apply to orders delayed over 12 months.

Warranty

All new Blackat Guitars are covered with 24 month Limited Warranty for defects in materials and workmanship under normal use during Warranty Period.

Warranty Period starts when goods are delivered to customer and lasts 730 days.

This Warranty does not cover issues caused by normal wear of parts including frets, tremolo bridge knifes and springs or strings. It also does not cover damage caused by mishandling, negligence and unauthorized modifications.

In case of problems please contact us.

Return of goods purchased online - EU regulations

In the EU all customers have the right to return products bought online within 14 days for a full refund without stating the reason. This regulation applies to guitars bought from stock, however it is not applicable to customized or made to order guitars.

To cancel your purchase please inform us about your decision within 14 days from purchase. From that moment you have 14 days to ship the item back to us. The refund includes shipping charges you paid when purchase was made. We do not refund cost of shipping the item back to us. Returned guitar and hardcase must be in perfect condition otherwise we will charge fee depending on cost required to bring item to new condition.